These Terms of Service ("Terms") govern your use of the BrightOak website and services. By accessing our website or using our services, you agree to be bound by these Terms.
Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
Services
BrightOak provides accounting, tax preparation, bookkeeping, compliance, and related financial services. The specific services provided will be outlined in a separate service agreement or engagement letter.
Client Responsibilities
As a client, you agree to:
- Provide accurate, complete, and timely information necessary for us to perform services
- Maintain proper records and documentation
- Respond promptly to requests for information
- Pay fees as agreed upon in your service agreement
- Notify us of any changes in your financial situation or business operations
- Review and approve work products in a timely manner
Professional Standards
We are committed to maintaining the highest professional standards. Our services are provided in accordance with:
- Generally Accepted Accounting Principles (GAAP)
- Professional standards for certified public accountants
- Applicable tax laws and regulations
- Industry best practices
Fees and Payment
Service fees will be agreed upon in writing before services commence. Payment terms are as follows:
- Fees are due according to the terms specified in your service agreement
- Late payments may be subject to interest charges
- We reserve the right to suspend services for non-payment
- All fees are non-refundable unless otherwise specified
Confidentiality
We maintain strict confidentiality regarding all client information. We will not disclose your information to third parties except:
- As required by law or professional standards
- With your express written consent
- To our employees and service providers who need access to perform services
Limitation of Liability
Our liability is limited as follows:
- We are not liable for decisions made based on information we provide without our ongoing consultation
- Our liability is limited to the fees paid for the specific service in question
- We are not responsible for errors resulting from incomplete or inaccurate information provided by you
- We are not liable for indirect, consequential, or punitive damages
Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of BrightOak and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Website Use
When using our website, you agree to:
- Use the website only for lawful purposes
- Not attempt to gain unauthorized access to our systems
- Not transmit viruses or malicious code
- Not use automated systems to access the website
- Respect intellectual property rights
Third-Party Services
Our services may involve third-party software or services. We are not responsible for the availability, functionality, or terms of third-party services. Your use of third-party services is subject to their respective terms and conditions.
Termination
Either party may terminate services with written notice. Upon termination:
- All outstanding fees become immediately due
- We will return your records and work products
- Confidentiality obligations continue
Dispute Resolution
Any disputes arising from these Terms or our services will be resolved through:
- Good faith negotiation
- Mediation if negotiation fails
- Binding arbitration if mediation fails, in accordance with applicable arbitration rules
Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated to clients. Continued use of our services after changes constitutes acceptance of the modified Terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Entire Agreement
These Terms, together with any service agreements or engagement letters, constitute the entire agreement between you and BrightOak regarding our services.
Contact Information
If you have questions about these Terms, please contact us:
- Email: legal@brightoak-cpa.ca
- Phone: (613) 604-5434
- Address: 112 KENT STREET, Ottawa, Ontario K1A0W8
Acknowledgment
By using our services, you acknowledge that you have read these Terms, understand them, and agree to be bound by them.